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Our Reviews

4.7

Based on 200 reviews

19:02 13 Mar 24

Great shop for anyone who enjoys the sport/challenge of running. It has... fantastic staff, who are friendly and professional. The array of trainers for all types of running- road, cross-country, etc, are available for you to try on & have a test run on the treadmill, which is located in the store. On this, the staff are able to inform you of your gait/run style, which trainers are best suited to you. Other running gear and equipment are also available in store. Well worth a visit if running is your sport.read more

robert cambridge

11:00 06 Mar 24

New saddle ordered and fitted. Great service.

raymond cleaver

14:00 28 Feb 24

Patrick Sullivan

07:42 17 Feb 24

Bike repair- very good. Paul knows it all.

Stephen “Concretehippo” Harris

08:17 13 Feb 24

18:34 04 Jan 24

Ordered a large jacket online.Was emailed before they sent it advising me to... possibly size up as it was small fitting.Excellent customer service, thanks.👍🏻read more

00:46 12 Nov 23

I recently went for a gait analysis, very helpful staff member (sorry I didn’t... catch your name) guided me through the process. He was honest enough not to push a new pair of shoes on to me, rather saying my injuries were not due to the shoes I had rather intensity. Honest and fair service for £20, with a £20 voucher.Thanks again.read more

12:30 13 Jul 23

I had a gait analysis session here today with Charlotte and it was excellent. ... She was super knowledgeable, very patient and nothing was too much trouble. She knows her stuff and I came away with some excellent trainers. I will definitely be going back.read more

4.9

Based on 55 reviews

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17:14 25 May 23

Used for an on-line order. Very easy process through the website. Placed my... oder Tue morning, it has been processed/dispatched on same day and trainers arrived Thurs morning..Can't complain. All good and love my new pair of trainers. Highly recommended. Thank youread more

Scott Wilkinson

19:38 15 Apr 23

Was there for a gait analysis today. Very experienced staff and videos showed... that my previous Runners were not right for me. I did not realise how much i require stability runners. Great staff and excellent service will definitely going back.read more

16:49 19 Feb 22

Highly recommended. Excellent service, extremely knowledgeable & gait analysis... is very useful. Learned a lot, tried a couple of recommended options & now have the correct shoes for my class in the form of Asics. Thank you.read more

13:34 13 Apr 21

Very friendly and knowledgeable staff! Excellent service!!

Samantha Louise May

12:47 30 Dec 20

My Dad and I bought some running trainers from The Sutton Runner. We were... helped by Gez who was very helpful and knowledgeable. He analysed our running form and didn't rush in order to get the best trainers for our running style. Would highly recommend. Best running trainers and best service, thank you. Which is why we have been customers for 20 years!read more

19:03 18 Oct 20

5* gait analysis, tried a few support shoes and came home with Hoka Arahi 4,... got to say they're amazing can really feel the difference in my knee pain too, much better than Adrenaline gts.
Thankyou so much, highly recommend and will definitely be back 🙂read more

12:10 19 Aug 20

I came this morning for a gait analysis and I was so happy with the service I... received. The member of staff (sorry I didn’t get his name!) was really knowledgeable and I feel really confident that I’ve got the right pair of shoes to help me on my runs. Can’t wait to try them out! Thank you 😊read more

11:11 13 Aug 20

Been and had Gait Analysis done this morning as wanted new trainers for my C25K... training.
Shaun explained what was involved and took me through the treadmill process. He took time to explain what he was looking at in the playback videos and the differences between the trainers. I was a touch nervous when I arrived as wasn't sure what to expect , but he put me at ease and I've purchased a new pair of stability trainers which will hopefully make the world of difference to my training.
Will definitely visit again. Thanksread more

13:31 04 Aug 20

Had a gait analysis, the staff member that dealt with me was very accommodating... and made sure I left with the right shoes! Thank you!read more

12:51 14 Jul 20

Honestly probably the best customer experience I’ve had. Paul was excellent in... helping me sort out my bike problem and couldn’t have been more helpful. I will not go anywhere else in future. You have my business for life. Amazing. Thank you so much.read more

Harpreet Williams

15:39 22 Jun 20

Amazing service, gait analysis and a great selection of trainers. My Brooks... have arrived today, I can't wait to try them out. Thanks!read more

19:30 26 Feb 20

Visited the shop last week after having pain in my feet when running long... distance. The guys put me on the treadmill and analysed my run and straight away identified the issue. We then went through 8-10 pairs of shoes to find the most supportive and comfortable shoe. The guys know their stuff and are really helpful. I definitely recommend.read more

09:37 16 Feb 20

I was visiting my parents from wales and needed a new pair trail shoes, I could... see Sutton runner had very good reviews, I was very pleased with my visit, the young gentleman was very helpful and listened to issues with my current trainers and fitted me up with a pair that will do the job I need them to do, I’m looking forward to testing them out and get cracking with training for man v horse in June, I will be back when I need another pair thank you 😊read more

23:41 26 Jan 20

Just bought my 1st pair of running shoes from here. Received a friendly welcome... by professional staff who took the time to fit me up with a pair of shoes to best suit my needs, following an injury. Had a pair of Brooks. Can't wait to test em out. Thank you to the young man in the shop for all your patienceread more

09:52 09 Dec 19

Went in Saturday for a gate test with a friend. Very helpful didn’t rush us and... helped find the best shoe for meread more

13:36 06 Nov 19

A good retail experience..

13:44 02 Nov 19

Excellent service. Got me on a treadmill and then showed me on the screen how I... was running. Shoes were then chosen for me to suit. Would highly recommend.read more

Josephin Crichton

12:38 19 Oct 19

I really recommend Sutton Runner. I thought it was time to get proper running... shoes as I am currently training for my first 10mile race.

The staff was friendly and incredibly knowledgeable. The video analysis was excellent and I felt at ease and well informed throughout the buying process. I went for a run straight after the purchase and the comfort and support in my new shoes is incredible. I will definitely visit the store again for any future purchases. Thanks!!read more

15:00 17 Sep 19

Fantastic shop and service. This is an essential place to go for runners and... triathletes. Anything and everything you need for an event is here.read more

20:49 04 Sep 19

Very experienced helpful staff and also friendly willing to give good advice... and good dealsread more

18:57 06 Aug 19

I went to the Sutton Runner for advice as I was suffering with really bad foot... pain during and after my Glow Fitness classes ( high impact, high intensity dance/work out class) They told me the trainers I'd been wearing were just not suited to my feet and so they fitted me correctly with a new pair of trainers to give me extra width, support and cushioning. This week I had absolutely no pain at all during the class! My instructor even commented that she could really tell they were working and I that wasn't feeling any pain because I was putting more energy into the workout, so THANK YOU 👍read more

13:13 31 Jul 19

Great Shop, always give great advice :)

22:32 24 Feb 19

great service always have time to help and advise. best shop around

12:35 01 Jan 19

Friendly and helpful staff. No pressure to buy. Great knowledge on products.... Good advice given.read more

14:29 22 Dec 18

Great advice and knowledge of trainers best suited for my requirements 👍

15:27 29 Sep 18

Brilliant service used the computer to analyse my running explained to me why... my shins were hurting when I was running and gave me a wide selection of trainers at a reasonable priceread more

10:45 18 Aug 18

fantastic experience from initial enquiry to final purchase. Thanks everyone,... especially David, for excellent service and advice.read more

10:24 18 Aug 18

Great service. Really friendly and helpful

10:01 14 Jul 18

Sutton Runner was recommended to me as I have a foot injury following surgery... that is aggravated every time I try to exercise. I met Dave today who analysed my foot when running on the machine and took into account my post surgery issues...and then found me 2 perfect pairs of trainers! I’ve never felt so comfortable in trainers and Dave was helpful and patient in getting the right ones.. he made me feel completely at ease and my husband ended up getting a pair too! Thanks for help... we will definitely made the trip again to see u!read more

07:29 18 Apr 18

Thank you for fixing up my bike! The team here are really friendly, and got the... work done the same day for a good price. Very impressed!read more

07:39 05 Feb 18

A huge thank you to one of your staff - a young gent (I didn’t get his name)... who helped me choose some new runners a couple of Saturdays ago - very knowledgeable, super helpful, patients of a saint and I came away with some Hoka Clifton’s which I love - I’ve even knocked 7mins off my HM PB and ran 32k in them yesterday
Thank you �read more

14:22 12 Nov 17

Only just taking up running but struggling with a tight calf I went into this... store as recommended by a friend. They were helpful & offered great advice & after wearing my new running shoes for a 2.5m jog the day after, I am pleased that a sore calf was not felt at all. Thank you Sutton Runnerread more

15:19 07 Oct 17

16:29 29 Jul 17

I really recommend this shop. I thought it was time to get fitted for running... shoes properly as I am taking part in the b'ham half marathon. The staff are very friendly and knowledgeable. The video analysis was excellent and the sales assistant recommended a shoe with slight support. I am very happy with my purchase. I was also given 10% discount as I am running the marathon which was a nice touch. I will definitely visit the store again for any future purchases.read more

18:38 01 Apr 17

Great advice and so helpful, thank you! �

07:34 12 Mar 17

Brilliant service, the guys were helpful and friendly. They really took time... with my gait analysis and advised on shoes that might help with my shin splints. What I liked was that they explained the features of the shoe and why it helped my running style. So knowledgeable, I will definitely be back.read more

14:54 02 Mar 17

Can`t praise them enough ! Highly recommended. They have been so patient with... me trying so many trainers but now hopefully found a smashing pair. Once again thankyou for your help and advice !!read more

Ann Marie Leyland

14:10 01 Feb 17

Excellent Service. I went in store today suffering with pronation with current... trainers. I was tested on the running machine to find out which trainers suited me best and they proceeded to try numerous pairs to find out which would sort my problem. Couldn't do enough to help and hopefully my problem is resoved! Thanks guys!read more

22:53 23 Jan 17

Always helpful and friendly. Good advice given whatever level you are at, and... they won't sell you something you don't need or that is unsuited to your needs. Highly recommended.read more

17:09 17 Dec 16

Huge thanks to Chris who had the patience of a saint and did a great job at... accommodating our requests, but also standing his ground on what was best for us.read more

Helen Elizabeth

12:38 13 Nov 16

Brilliant friendly service. Didn't know they did biking stuff too so a real... bonus �read more

13:46 08 Sep 16

I can't praise them enough , fantastic customer service , very knowledgeable... staff that give great advice. I been having some problems since changing running shoes and they've been really helpful and have gone above and beyond my expectations in trying to solve my issues .
I wouldn't buy from anywhere else :)read more

17:25 30 Jul 16

This is such a brilliant local shop, who are one of the few to stock netball... trainers!
So if you play netball in the local area, give them a go. They will also try and match Netball UK website. At least you can try before you buy, and the guys are really helpful. Also if you see a trainer on Netball Uk (Asics) , that they don't have, they may be able to get for you, as they did with me last year.. They also gave me discount on already a sale price of blue Asics Ballistic trainers. Also stocking the new Mizuno netball trainers worn by Super League players. Great Service/ Thank you, Jan Curleyread more

12:52 20 Apr 16

Popped in this morning & received great advice & service. Looking forward to... testing out my new running shoes laterread more

Vanessa Henderson

22:39 04 Feb 16

Great service. Really helpful and friendly staff who gave good advice and know... their products! My new trainers have proved very comfy at work today and definitely waterproof! Thanks!read more

18:32 23 Nov 15

Thanks Sutton Runner for the brilliant gear service and indexing today on my... Specialized, plus the quick bit of extra maintenance on my rear brake (which I thought was a dodgy shifter!).
Great service and friendly staff. I'll be back soon for more bike related support!
VLB
Peteread more

08:52 26 May 15

Thank you to Paul and Alan for sorting and fixing my new cycle shoes and pedals... both gave excellent service. Special thank you to Alan for all the extra cycling advice it was much appreciated. Heres to my next Triathlon I will be back for next upgrade of kit. Cheers Steveread more

17:58 11 Apr 15

Bought a new pair of running spikes for my son Haydn today, great customer... service and good advice thanks.read more

Gail Woollaston

20:42 14 Jan 15

19:01 17 Aug 14

Top bike shop .get your self down there !

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