Welcome to Sutton Runner

Customer Service

0121 355 2901

 
Opening Hours
 (Closed Bank Holidays)

Monday
9:00 - 17:30
Tuesday
9:00 - 17:30
Wednesday         
9:00 - 17:30
Thursday
9:00 - 17:30
Friday
9:00 - 17:30
Saturday
9:00 - 17:30
Sunday Closed

 


Shipping & Delivery
We offer FREE Delivery on all items in our store (3-5 Woking Days). We also offer Next (Working) Day Delivery at a charge of £5.
We do offer our customers a 'Pay and Collect' service where you can order online and collect in-store, therefore avoid paying postage.  The items will then be reserved and await your collection.  Please note you will be required to present your order confirmation on collection in order to obtain your goods. Bikes are not eligible for FREE Delivery. They can be collected from store by the customer or arranged courier. If you wish for us to arrange a courier you will be require to purchase the £50 bike delivery available here

Privacy & Security
Your privacy and security is very important to us, none of your details will be not be passed on to any third parties.  Please sign up to our newsletter (see the bottom of our homepage) where we send your our latest deals and offers in-store and online.  You can also follow us on Facebook and Twitter.

Returns & Replacements
If you wish to return you item/s for a different size or refund please contact us on 01213552901, Email us or just send the item/s back to Sutton Runner, 268 Jockey Road, Boldmere, Sutton Coldfield, B735XL (please include a note with your size or refund request.)

Ordering
All items should be in stock so please order with confidence.  Should there be a problem with your order we will aim to contact you as soon as possible, typically the same day (excluding weekends).

Payment, Pricing & Promotions
We accept Paypal and Card Payments through Sage Pay. 
We do not price-match other discount lead websites but focus on quality and technical performance product.  However we do have discounts, special offers etc so please sign up to our Newletter (see the bottom of our homepage). 

Viewing Orders & Dispatch
You can view the status of your order through this website.  However, we suggest you sign-up to an account (rather than a guest) free of charge to fully enjoy the benefits our website offers.
You will receive a dispatch email from us confirming your goods have been sent.  This will include a unique tracking number (when appropriate).

Returns Address
Returns should be sent to the same address as the store which is:
Sutton Runer
268 Jockey Road
Boldmere
Sutton Coldfield
B73 5XL

Download the Sutton Runner App Here