Awesome customer service. What a difference having the right pair of trainers makes! Had a gait analysis yesterday... morning with paul who was so knowledgeable and very thorough. Left with some awesome new treds that have already completed 19 very comfortable miles in prep for the London Virtual Marathon. Absolutely no problems with my knee, now my over pronation has been corrected and no toe numbness! Thanks guys can 100% recommend and will be returning! Amazing so happyread more
I came this morning for a gait analysis and I was so happy with the service I received. The member of staff (sorry I... didn’t get his name!) was really knowledgeable and I feel really confident that I’ve got the right pair of shoes to help me on my runs. Can’t wait to try them out! Thank you 😊read more
Been and had Gait Analysis done this morning as wanted new trainers for my C25K training.
Shaun explained what was... involved and took me through the treadmill process. He took time to explain what he was looking at in the playback videos and the differences between the trainers. I was a touch nervous when I arrived as wasn't sure what to expect , but he put me at ease and I've purchased a new pair of stability trainers which will hopefully make the world of difference to my training.
Will definitely visit again. Thanksread more
Fantastic service - I was completely lost in finding the right running trainers and the gentleman who helped me today... was outstanding!
Offering help with best selection which fits my running style.
I will definitely be recommending this store👍
Thank youread more
Honestly probably the best customer experience I’ve had. Paul was excellent in helping me sort out my bike problem... and couldn’t have been more helpful. I will not go anywhere else in future. You have my business for life. Amazing. Thank you so much.read more
Visited the shop last week after having pain in my feet when running long distance. The guys put me on the treadmill... and analysed my run and straight away identified the issue. We then went through 8-10 pairs of shoes to find the most supportive and comfortable shoe. The guys know their stuff and are really helpful. I definitely recommend.read more
Just bought my 1st pair of running shoes from here. Received a friendly welcome by professional staff who took the time... to fit me up with a pair of shoes to best suit my needs, following an injury. Had a pair of Brooks. Can't wait to test em out. Thank you to the young man in the shop for all your patienceread more
Ordered a pair of Brooks Adrenaline 19s in a great colour at a great price on Monday at 16:20. They were at the post... office by 16:53 for free 2nd class registered delivery and on my feet by 10:20 Wednesday morning. An outstanding service!! Thank you 😀read more
I really recommend Sutton Runner. I thought it was time to get proper running shoes as I am currently training for my... first 10mile race.
The staff was friendly and incredibly knowledgeable. The video analysis was excellent and I felt at ease and well informed throughout the buying process. I went for a run straight after the purchase and the comfort and support in my new shoes is incredible. I will definitely visit the store again for any future purchases. Thanks!!read more
I went to the Sutton Runner for advice as I was suffering with really bad foot pain during and after my Glow Fitness... classes ( high impact, high intensity dance/work out class) They told me the trainers I'd been wearing were just not suited to my feet and so they fitted me correctly with a new pair of trainers to give me extra width, support and cushioning. This week I had absolutely no pain at all during the class! My instructor even commented that she could really tell they were working and I that wasn't feeling any pain because I was putting more energy into the workout, so THANK YOU 👍read more
Sutton Runner was recommended to me as I have a foot injury following surgery that is aggravated every time I try to... exercise. I met Dave today who analysed my foot when running on the machine and took into account my post surgery issues...and then found me 2 perfect pairs of trainers! I’ve never felt so comfortable in trainers and Dave was helpful and patient in getting the right ones.. he made me feel completely at ease and my husband ended up getting a pair too! Thanks for help... we will definitely made the trip again to see u!read more
Treated myself to new trainers yesterday. I had my gait analysed to make sure I got the correct ones. The gentleman in... the shop was very helpful and friendly. My new trainers are so comfy, I love them!!! Thank you for great service. �read more
A huge thank you to one of your staff - a young gent (I didn’t get his name) who helped me choose some new runners a... couple of Saturdays ago - very knowledgeable, super helpful, patients of a saint and I came away with some Hoka Clifton’s which I love - I’ve even knocked 7mins off my HM PB and ran 32k in them yesterday
Thank you �read more
Only just taking up running but struggling with a tight calf I went into this store as recommended by a friend. They... were helpful & offered great advice & after wearing my new running shoes for a 2.5m jog the day after, I am pleased that a sore calf was not felt at all. Thank you Sutton Runnerread more
I really recommend this shop. I thought it was time to get fitted for running shoes properly as I am taking part in the... b'ham half marathon. The staff are very friendly and knowledgeable. The video analysis was excellent and the sales assistant recommended a shoe with slight support. I am very happy with my purchase. I was also given 10% discount as I am running the marathon which was a nice touch. I will definitely visit the store again for any future purchases.read more
Brilliant service, the guys were helpful and friendly. They really took time with my gait analysis and advised on shoes... that might help with my shin splints. What I liked was that they explained the features of the shoe and why it helped my running style. So knowledgeable, I will definitely be back.read more
Can`t praise them enough ! Highly recommended. They have been so patient with me trying so many trainers but now... hopefully found a smashing pair. Once again thankyou for your help and advice !!read more
Excellent Service. I went in store today suffering with pronation with current trainers. I was tested on the... running machine to find out which trainers suited me best and they proceeded to try numerous pairs to find out which would sort my problem. Couldn't do enough to help and hopefully my problem is resoved! Thanks guys!read more
I can't praise them enough , fantastic customer service , very knowledgeable staff that give great advice. I been... having some problems since changing running shoes and they've been really helpful and have gone above and beyond my expectations in trying to solve my issues .
I wouldn't buy from anywhere else :)read more
This is such a brilliant local shop, who are one of the few to stock netball trainers!
So if you play netball in the... local area, give them a go. They will also try and match Netball UK website. At least you can try before you buy, and the guys are really helpful. Also if you see a trainer on Netball Uk (Asics) , that they don't have, they may be able to get for you, as they did with me last year.. They also gave me discount on already a sale price of blue Asics Ballistic trainers. Also stocking the new Mizuno netball trainers worn by Super League players. Great Service/ Thank you, Jan Curleyread more
Thanks Sutton Runner for the brilliant gear service and indexing today on my Specialized, plus the quick bit of extra... maintenance on my rear brake (which I thought was a dodgy shifter!).
Great service and friendly staff. I'll be back soon for more bike related support!
Thank you to Paul and Alan for sorting and fixing my new cycle shoes and pedals both gave excellent service. Special... thank you to Alan for all the extra cycling advice it was much appreciated. Heres to my next Triathlon I will be back for next upgrade of kit. Cheers Steveread more
Great service not pushed into buying expensive running trainers experienced staff knew what they were on about, gait... analysis good shows you exactly what trainers you need really helpful, thanksread more
Brilliant bike service; efficient booking (not easy during All This). Really great value for money; the folks were... friendly and really helpful. My bike rides like an absolute dream again. Would happily recommend and will definitely use again.read more
First time using Sutton Runner & I love them! I am so impressed with their communication & speed of... service! The On Cloudventure trail shoes are brilliant too. Well done Sutton Runner & thank you😍read more
I struggle to buy shoes and trainers for my son who has very wide feet. I took him to Sutton Runner because of the... product knowledge of their staff. After describing what we needed, we were able to choose from 2 pairs. My son got to try his preferred pair on the treadmill to make sure they were comfortable. Very pleased with their service.read more
Went to Sutton Runner to find a pair of running trainers. Shaun was so patient and helpful while I tried every pair of... trainers on the running machine until we found the right ones with the right kind of support. Can't recommend enough.read more
Used these for a repair on my giant talon, my previous company had shut down Dave cycles Aldridge! absolutely first... class very helpful and certainly not a rip off dealt with Paul very professional service forget Evans cycles as well Micky mouse outfit!! will certainly use again for my cycle repairs and servicing thanks Jamesread more